Delivery & Returns

Payment

Goods will not be despatched until full payment is received via our payment methods.

Prices
Prices are for single items unless stated and are applicable to UK mainland. If a carriage price does not appear, please call us on 0845 3381935 as your order may exceed our weight limit. The Highlands, Islands and some areas of Scotland may vary, please contact G.L. Mastics Ltd on 0845 3381935 for charges.

Delivery
The full cost of the delivery must be made by the customer when placing the order, Plus VAT.

Orders must be place by 12.00 mid day to be dispatched on the same day Monday to Friday. However if the products is a Mapei Product orders have to be made before 11:00am to qualify for next day delivery. Every effort for delivery to be next day but this cannot be guaranteed and could take up to five working days Monday to Friday. Saturday deliveries will be subject to surcharge. Suggested delivery dates and promises of delivery are made in good faith and every effort will be made to keep to delivery dates given but time of delivery shall not be the essence of the contract and the Company shall not be liable for any loss or any damages whatsoever whether direct or indirect (including for the avoidance of doubt any liability to any third party) resulting from a delay in delivery, damage in transit or failure to deliver or provide the deliverables in a reasonable time whether such delay, damage or failure is caused by the Company’s negligence or otherwise. Dispatch delays will be notified immediately.

Upon receipt of goods, they must be checked. Once the delivery has been signed for, the goods will be accepted as in good condition and a claim cannot be subsequently made against the Company for damage, shortage or loss in transit. In the event of a parcel being received in a damaged condition, the Carriers proof of delivery should be endorsed with the words, “DAMAGED” or “MISSING PARCEL” (where there is more than on parcel in the consignment and one or more are not delivered).

Damage, shortage or loss in transit will not be accepted by the Company unless notification is given immediately to the Company by telephone followed in writing by email, fax or letter within 48 hours after the day of delivery.

In the unlikely event of a non-delivery, notification must be made to the Company within seven working days of the intended date of despatch.

If the items are unable to be delivered to the customer within 14 days of the expected delivery the Company may, at its discretion, make an additional charge, or treat the contract as repudiated.

Returns
All returns for credit or exchange must be reported writing by email or letter within seven working days commencing for day after delivery. Goods correctly supplied and subsequently returned will be subject to a 25% handling charge. Proof of purchase or relevant invoice must accompany the returned items, along with a letter stating the reason for return. All returned items must be in the original package and have not been used and are in a re-saleable condition.

In the event of shortage, defect or allegedly faulty, goods must be returned for inspection for return for the Company or their agents to assist in the process of making a claim. The customer will be responsible for the cost of the return (unless by prior agreement) before any decision to replace or refund is made by the Company.

All items ordered by our website should be returned to G.L. Mastics Ltd. Unit 20, Pedmore Trading Estate, Brierley Hill, West Midlands, DY5 1TJ.

Overseas Customers
Overseas Customers please contact G.L. Mastics Ltd on 0845 3381935 or by email at info@sealantsandtools.co.uk for charges and delivery options.

Your country of residence may impose duties and taxes on the parts we ship to you. Any additional charges for customs clearance are not included in our prices and require payment upon delivery. Should your order be returned to use due to unpaid import duties and taxes, restocking fees may be charged to your credit card. Because customs policies vary widely from country to country, we strongly recommend that you contact your local authority to confirm any possible import duties and taxes before placing your order.

Company Contact Details

G.L. Mastics Ltd
Unit 20, Pedmore Trading Estate,
Brierley Hill,
West Midlands,
DY5 1TJ
Tel : 0845 3381935

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Next Day Delivery Call: 01384 265857

© Sealants and Tools 2017  |  VAT Number: 687927855  |  TEL: 01384 265857  |  info@sealantsandtools.co.uk

Unit 20, Pedmore Trading Estate, Brierley Hill, West Midlands, DY5 1TJ

Sealants and Tools is a trading name of G.L. Mastics Ltd. Registered in England Company No.04909640

http://www.glmastics.co.uk

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